Back to Blonde

I really, really, really hate being a difficult customer and am pretty forgiving when it comes to the service I receive. But I've been finding more and more that if you don't speak up when you're not 100% satisfied you're just not going to get the level of quality in service you should expect.

For example (prepare yourself, here comes the rant)...

A few weeks ago, I made an appointment at a new salon to have my roots touched up.

From the "Before" shot below, you can clearly see that I was in dire need, and I wanted good hair for the literally thousands of pictures I knew we would be taking in Europe.

The highlights looked fine at the salon. Darker than I wanted, but at least it seemed to blend well and looked natural. (Of course, trimming my overgrown bangs was much too complicated; I stopped him after three attempts and gave up on any hopes of having a good cut.) But when I pulled my hair back later that day, I noticed a very stark "band" where my previous highlights ended.

I went out of town that weekend and had a busy couple of days following trying to pack and get ready for the trip, so I kind of let it go. 

But I kept thinking about it every time I saw that band of growth in the mirror. So I called the salon earlier this week. They were pretty good about it seeing as it had been several weeks since I was in, and they had me in yesterday to correct the problem.



Of course a blowout and styling wasn't part of the agreement, so they had me leave with wet hair. (Really?!) And my straightening iron seems to have broken during the trip so I was left with a curling iron that I obviously have yet to master. (It took me more time that I'd like to admit to even get it to look like this.)

 

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